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- What is the room capacity for each type?
- Royal Dog Glamping accommodates up to 4 guests, Royal Glamping accommodates up to 5 guests, and both the Premium Suite and Premium Dog Suite accommodate up to 6 guests. Each room type offers a different balance of space and privacy, so if you're unsure which is the best fit for your group, please see our Lodgings page（https://en.fuji-suitevilla.com/room/）for detailed floor plans and photos.
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- How many beds are available?
- Royal Dog Glamping and Royal Glamping each come with 4 single beds, while the Premium Suite and Premium Dog Suite are furnished with 2 semi-double beds plus 4 traditional Japanese futons, giving you the flexibility to sleep additional guests comfortably. All bedding is arranged before your arrival, so there's no need to request anything in advance.
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- What are the Check-in and Check-out time?
- Check-in begins at 15:00 for all room types. Check-out is by 10:00 the following day for Royal Dog Glamping and Royal Glamping, and by 11:00 the following day for the Premium Suite and Premium Dog Suite. Please note that early check-in and late check-out are not available as a standard option, so we recommend planning your travel schedule around these times.
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- Is there a Cancellation Fee?
- Yes. Cancellations made 30 days or more before your stay are free of charge. Cancellations made from 30 days prior incur a fee of 50% of the total stay cost, and cancellations from 7 days prior incur a fee of 100%. Reservations, changes, and cancellations are handled exclusively through our website, so we recommend reviewing your travel plans carefully before booking.
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- Is early check-in or late check-out available?
- We generally do not offer early check-in or late check-out, and ask that guests plan around the standard check-in (15:00) and check-out (10:00 or 11:00, depending on room type) times. If you have a special circumstance, please contact the villa directly, as we may be able to accommodate your request depending on availability.
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- Is the bath in my room a natural hot spring?
- Yes, each room's in-room bath is filled with genuine natural hot spring water — a mild, sodium-rich simple spring known for its gentle feel on the skin and long-lasting moisturizing effect after bathing. You can also adjust the water temperature yourself to suit your preference.
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- Is the hot spring bath available 24 hours a day?
- Yes, you're welcome to enjoy the natural hot spring in your room at any time during your stay, for as long as you'd like.
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- Is there a private toilet in each room?
- Yes, every villa has its own private toilet, so you won't need to share facilities with other guests — a detail that's especially reassuring for families traveling with women or young children.
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- Is air conditioning available?
- Yes, every room is equipped with air conditioning that provides both heating and cooling, keeping your stay comfortable regardless of the season.
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- Is smoking allowed in the room?
- No, all rooms are non-smoking, including the use of e-cigarettes. Please use the designated smoking areas on the property if you'd like to smoke during your stay.
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- What amenities are provided?
- Each room comes with a comb and brush, razor, toothbrush set, conditioner, shampoo, body soap, bath towels, hand towels, and a hairdryer, so you can travel light without worrying about the basics.
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- What facilities are available?
- Every room includes a refrigerator, an air purifier and humidifier, a washlet (bidet toilet), free Wi-Fi, a private barrel sauna, a private pool (unheated), an outdoor fire pit, a bathroom, an in-room natural hot spring bath, a microwave, a hairdryer, an electric kettle, and free on-site parking. Together, these make it possible to enjoy a fully self-contained stay without needing to leave your villa.
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- What kitchen facilities are available?
- Each kitchen is equipped with a frying pan, a single-handled pot, a double-handled pot, an assortment of plates, and a BBQ gas grill, giving you everything you need to prepare a simple meal or a full BBQ dinner using ingredients you bring yourself.
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- Are pets (dogs) allowed?
- Dogs are welcome exclusively in our Royal Dog Glamping and Premium Dog Suite rooms, which are specifically equipped for guests traveling with their dogs. If you're not traveling with a pet, any of our other room types will suit your stay.
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- Is parking available?
- Yes, each room comes with free parking for up to two cars, so groups traveling in separate vehicles won't need to worry about finding additional space nearby.
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- Is the reception open 24 hours?
- No, our reception building is open from 8:00 to 21:00. Outside of these hours, an emergency contact number will be provided at check-in, so you can always reach us if needed.
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- Is there a laundry room?
- No, we do not currently offer laundry facilities such as washing machines on-site.
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- Can I use the fire pit for a campfire?
- Yes, each room comes with its own fire pit, which can be used until 21:00. It's one of the highlights of the glamping experience — a relaxing way to end the evening under the stars.
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- Are there vending machines on-site?
- No, we do not have vending machines or an on-site shop selling food or drinks. The nearest convenience store (7-Eleven) is about 2 km away, so we recommend picking up any drinks or snacks you'd like before arriving.
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- Do you have a sauna?
- Yes, every villa is equipped with a private barrel sauna on the terrace. Since it's for your private use only, you can enjoy it at your own pace with your family, partner, or friends without sharing the space with other guests.
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- Can I pour water on the sauna stones (löyly)?
- Yes, self-service löyly — the practice of pouring water over the heated sauna stones to create steam and increase humidity — is available. We also provide original aroma water using seasonal ingredients such as Japanese kuromoji (spicebush) and hinoki (cypress), so you can enjoy your favorite scent during your session.
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- Do I need to wear a swimsuit in the sauna?
- Yes, a swimsuit is required. Since our barrel saunas are located outdoors, you'll be able to enjoy an open, resort-style sauna experience along with outdoor relaxation on the terrace throughout the seasons.
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- Is there a cold plunge pool?
- Please use the private pool in your villa as your cold plunge. In the Yamanakako area, water temperatures tend to stay cool even in summer, allowing for a truly refreshing "totonoi" (sauna recovery) experience.
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- Is there an outdoor relaxation area?
- Yes. Each terrace is equipped with reclining chairs. During the day you can relax while gazing at Mt. Fuji, and in the evening you can unwind by the fire pit under the stars.
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- Can men and women use the sauna together?
- Yes, since the sauna is entirely private to your villa, you're welcome to use it together as a couple, family, or group of friends.
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- Can I talk inside the sauna?
- Yes, feel free to enjoy conversation as you like, since the sauna is exclusively for your group's private use.
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- Is the sauna suitable for beginners?
- Yes, first-time sauna users are very welcome. Because the space is completely private, you can enjoy the sauna at your own pace without feeling rushed by other guests.
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- Can I enjoy the sauna on rainy days?
- Yes, the sauna itself is fully enclosed, so you can use it regardless of the weather. Relaxing outdoors to the sound of rainfall offers a unique atmosphere compared to a clear day.
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- How long does it take for the sauna to heat up?
- It typically takes about 50 to 60 minutes. If you'd like to use it soon after check-in, we recommend turning on the sauna heater as soon as you arrive at your room.
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- Is there an additional charge for using the sauna?
- No, there is no extra charge. Unlike a day-use public sauna, there is no time limit, so you're welcome to enjoy it as many times as you like throughout your stay.
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- Can I use the sauna if I have tattoos?
- Yes. Since our sauna and in-room hot spring bath are entirely private, guests with tattoos can enjoy them without any concerns, unlike shared public bathing facilities.
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- Is it possible to bring your own food?
- Yes, you're welcome to bring your own food. You can make use of the kitchen, the provided BBQ gas grill, the living room, and the outdoor BBQ terrace to enjoy a custom BBQ built around your own choice of ingredients — a great option if you have dietary preferences or simply want to try local Yamanashi produce.
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- Can I bring my own BBQ grill?
- No, bringing any fire-related equipment is strictly prohibited for safety reasons. Please use the BBQ gas grill provided in your room instead, which comes ready to use with no setup required.
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- Are there any convenience stores or supermarkets nearby?
- Yes, there is a 7-Eleven in Yamanakako Asahigaoka about 3 minutes away by car, and an OGINO supermarket in Yamanakako about 7 minutes away by car — both convenient for picking up ingredients, drinks, or daily essentials during your stay.
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- Can I still BBQ in rainy or snowy weather?
- Yes, the BBQ space is fully covered and climate-controlled, so you can enjoy your meal comfortably regardless of the weather or season.
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- Are dishes and cutlery provided?
- Yes, each room comes with dishes and cutlery for the full number of guests, including plates in a range of sizes. Please see our Lodgings page for full details on what's included in your room type.
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- Can I order breakfast only?
- Yes, this is possible. Simply select the room-only plan and add breakfast as an option when booking, and you'll be able to enjoy a breakfast made with local Yamanashi ingredients.
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- Can I add meals even if I book a room-only plan?
- Yes, you can add dinner or breakfast as an optional extra to a room-only booking, or choose a plan that includes both meals from the start. Our meals are prepared using plenty of local, seasonal ingredients.
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- Is there a children's menu?
- Yes, we offer a Kids BBQ plate for dinner and hot sandwiches for breakfast, which children can enjoy making themselves — a fun addition to your family's stay.
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- Can you accommodate food allergies?
- Unfortunately, we are not able to offer a dedicated allergy-friendly menu. If you have specific dietary needs, we recommend bringing your own ingredients so you can prepare meals exactly to your requirements using the in-room kitchen.
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- Are there meal plans other than BBQ?
- Yes, shabu-shabu and hot pot dinners are available seasonally and can be enjoyed in your room, with the menu changing throughout the year. Please note that guests staying in our dome-tent rooms are limited to the BBQ menu — if you'd like these alternative meal options, we recommend booking one of our villa-type rooms instead.
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- Is room service available?
- No, room service is not offered. We recommend purchasing any additional food or drinks from a nearby supermarket or convenience store to enjoy in the privacy of your own room.
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- Can you warm up baby food?
- Yes, every room is equipped with a microwave that you're welcome to use for warming baby food. You're also free to use the in-room kitchen if you'd like to prepare food from scratch.
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- What should I bring for my dog?
- Please bring a certificate of rabies vaccination for your dog, as well as your dog's own food. We provide essential in-room items such as a crate and pet pads, so you won't need to bring bedding or bathroom supplies for your pet.
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- How far is the villa from central Tokyo?
- The villa is located approximately 90 minutes by car from central Tokyo (for example, from the Shinjuku or Shibuya area). It is also about 90 minutes by highway bus from Tokyo Station (Yaesu exit) or Busta Shinjuku, making it an easy destination for a weekend getaway or a stop on your way around the Mt. Fuji Five Lakes area.
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- What is the best way to get here by car?
- Take the Higashi-Fuji-Goko Road to the "Yamanakako Interchange," then head toward Lake Yamanaka for about 10 minutes. If you are visiting between December and March, please request winter tires when booking your rental car — this is standard practice for driving in snowy regions of Japan, and rental car companies can arrange this for you in advance.
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- What is the best way to get here by public transportation?
- Take a highway bus bound for the "Fuji Goko Line" from Tokyo Station (Yaesu exit) or Busta Shinjuku, and get off at "Yamanakako-mura Yakuba-mae" bus stop (about a 15-minute walk to the villa). Alternatively, take the JR Chuo Line to Otsuki Station, transfer to the Fujikyuko Line to Fujisan Station, then take a bus bound for Gotemba Station and get off at the same "Yamanakako-mura Yakuba-mae" stop.
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- Do I need an International Driving Permit to rent a car in Japan?
- Yes, in most cases. If you plan to rent a car in Japan, you will generally need a valid International Driving Permit (issued under the 1949 Geneva Convention) in addition to your home country's driver's license. We recommend arranging this before your trip, as it cannot be obtained after arrival in Japan.
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- Is a taxi service available near the villa?
- Taxis are available in the Yamanakako area, though they may need to be called in advance rather than hailed on the street, as this is a rural resort area rather than a city center. If needed, our staff can assist you with contacting a local taxi company.
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- Do you offer a shuttle service from the airport or nearest train station?
- We do not currently offer a regular shuttle service. However, if you need assistance arranging transportation, please feel free to contact us — we're happy to help you explore the available options.
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- Do I need a car to fully enjoy the area?
- While the villa itself is accessible by public transportation, having a car will make it much easier to explore nearby sightseeing spots such as Lake Kawaguchi and Oshino Hakkai at your own pace. If you prefer not to drive, taxis and seasonal sightseeing buses are also available.
